Shipping policy

IZABEL ORCHIDS, LLC offers tracked shipping with coverage.

Shipping service and cost

Free premium shipping with tracking and coverage is available to the United States, United Kingdom, Ireland, Netherlands, Denmark and Sweden.

Estimated delivery: 5–8 business days after dispatch. Tracking information is sent by email or another available notification method after dispatch.

Delivery times

Business days exclude Saturdays, Sundays and public holidays. Weather, carrier operations, peak periods, traffic, customs clearance and other circumstances beyond our reasonable control may cause delays. The estimate is not a guarantee of arrival on a particular date.

Tracking

All premium shipments include tracking. Use the tracking number provided after dispatch to check your delivery. Updates may take some time to appear in the carrier's system.

Shipping coverage

If you believe your parcel has been lost or involved in a shipping incident, contact us with the tracking number and order information. We will investigate with the carrier and respond appropriately to the circumstances.

Delivery address

Check your name, address, postal code and other delivery details before placing an order. Incorrect or incomplete information may result in an additional redelivery charge. Contact us promptly if an address needs correcting; changes may no longer be possible after dispatch.

Parcel marked as delivered

If tracking shows delivery but you cannot find the parcel, check with household members, your entrance, parcel locker, mailbox and building reception, and look for any carrier notice. If you still cannot locate it, contact us.

Delays

If the estimated delivery period has passed, check your tracking and contact us. We will work with the carrier to check the shipment's status.

Customs duties and import taxes

Depending on the destination, customs duties, import taxes and other taxes or fees may apply. Unless otherwise expressly stated, these charges may be the customer's responsibility.