Refund policy

Returns and refunds

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

For our voluntary return policy, items must be in the same condition you received them: unworn or unused, with tags and in their original packaging. You will also need a receipt or proof of purchase.

To start a return, contact hiroshi09241212@gmail.com. If accepted, we will send a return shipping label and instructions explaining how and where to send your package. Please contact us before sending items back.

Damage and other issues

Inspect your order on arrival and contact us promptly if the item is defective, damaged or incorrect so we can assess the issue and help resolve it.

Exceptions to our voluntary return policy

Some items cannot be returned under our voluntary policy, including perishables such as food, flowers or plants; custom or personalized products; personal-care items; hazardous materials; and flammable liquids or gases. Sale items and gift cards are also excluded from this voluntary policy. Contact us if you have questions about an item. These exclusions do not restrict any mandatory statutory rights.

Exchanges

The quickest way to obtain a different item is to request a return and, once accepted, place a separate order for the replacement.

European Union and United Kingdom cancellation rights

Where applicable consumer law gives you a right to cancel an online purchase, that right applies independently of our voluntary return policy. You generally have 14 days after receiving the goods to notify us that you wish to cancel, without giving a reason, and a further 14 days to return them. Statutory exceptions may apply. You may inspect goods as you would in a shop; a deduction may apply for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Original packaging and an unused condition are not absolute requirements for exercising statutory cancellation rights.

For a valid statutory cancellation, we refund the price and standard outbound delivery charge within the legally required period. We may withhold the refund until we receive the goods or evidence that they have been sent back, whichever occurs first. Your rights regarding faulty, misdescribed or non-conforming goods are unaffected.

Refunds under our voluntary policy

We will notify you after receiving and inspecting your return and confirm whether it has been approved. Approved refunds are sent to the original payment method within 10 business days. Your bank or card company may need additional processing time. If more than 16 business days have passed since approval, email us. Mandatory legal refund deadlines take precedence where applicable.